Terms

Article 1 (Purpose)

These terms set out the rights, obligations and responsibilities of 식니스 (the "Company") and its users when goods are bought and sold on the SICKNESS website (the "Site") operated by the Company.

Article 2 (Definitions)

1. "User" means a person who visits the Site and buys goods under these terms. The Site accepts guest orders only, without membership registration.
2. "Order lookup" means the screen where you check the contents and progress of an order with the order number and the mobile number entered when ordering.

Article 3 (Posting and changing the terms)

1. The Company posts these terms and its business information at the bottom of the Site.
2. The Company may change the terms within the limits of the law. When it does, it announces the effective date and the changes on the Site from 7 days before the effective date.
3. Changed terms apply only to orders placed on or after the effective date. Contracts made before then remain under the earlier terms.

Article 4 (Placing an order)

Users place an order by entering or choosing the following on the order form, then checking the order details and payment amount and agreeing.

1. Items, options and quantities
2. The orderer's name, mobile number and email
3. The recipient's name, mobile number, address and delivery note (optional)
4. Payment method (for bank transfers, the depositor name and whether to request a cash receipt)

Article 5 (Formation of the contract)

1. When the Company receives an order, it confirms it on the order confirmation screen and by email. The contract is formed when this confirmation reaches the user.
2. The Company may decline an order that it cannot supply, for example when the information given is untrue or an item is out of stock. Any payment already received is returned within 3 business days.

Article 6 (Payment)

1. Payment methods are bank transfer, card and easy pay. Card and easy pay are processed by Toss Payments.
2. Bank transfers must be made by the deposit deadline shown when ordering. The order is cancelled automatically after the deadline.
3. A cash receipt is issued for bank transfer orders on request. Even without a request, a receipt is issued under the number set by the National Tax Service when the payment is KRW 100,000 or more.

Article 7 (Supply and delivery of goods)

1. The Company ships goods within 3 business days of confirming payment (the deposit).
2. Pre-order items ship in order from the scheduled ship date shown on the product page and the order form. If a pre-order item is ordered together with other items, everything ships on the pre-order item's scheduled ship date.
3. If supply becomes difficult, the Company will tell you without delay and return any payment already received within 3 business days of learning of it.
4. Delivery is within Korea only. Shipping fee: Standard shipping 3,000 KRW, free for orders of 50,000 KRW or more, 3,000 KRW extra for Jeju and remote islands.

Article 8 (Withdrawal of the order)

1. Users may withdraw an order within 7 days of receiving the written contract details (the order confirmation email). If the goods arrive later than that, users may withdraw within 7 days of receiving the goods.
2. If the goods differ from what was displayed or advertised, or the contract was not performed as agreed, users may withdraw within 3 months of receiving the goods or within 30 days of learning of it.
3. Orders before payment can be cancelled immediately on the order lookup screen. Orders that are paid but not yet shipped can be cancelled by request on the order lookup screen.

Article 9 (Limits on withdrawal)

Orders cannot be withdrawn in the following cases. For items 2 to 4, however, withdrawal remains possible if the Company did not clearly mark the restriction on the packaging or elsewhere.

1. The goods were lost or damaged through the user's fault (except when the packaging was opened to check the contents)
2. The goods lost significant value because the user used or partly consumed them
3. The goods lost so much value over time that they are hard to resell
4. The packaging of reproducible goods (magazines, photocards and the like) was opened
5. Made-to-order goods, when the Company notified the user in advance and the user agreed in writing (including electronically)

Article 10 (Return and exchange procedure and costs)

1. Request a return or exchange on the order lookup screen or by contacting customer support first, then send the goods after receiving approval. Enter the tracking number of the parcel on the order lookup screen. Return address: 서울특별시 성동구 시험로 1
2. On the order lookup screen you can request within 7 days of delivery (14 days of shipping if there is no delivery record). After that, contact customer support and the request will be handled under Articles 8 and 9.
3. Exchanges are for a different option of the same item at the same price. Sets and random items can only be returned.
4. Return shipping for a change of mind is paid by the user. Return shipping for defective items or items sent by mistake is paid by the Company. The Company does not charge penalties or damages for withdrawal.

Article 11 (Refunds)

1. The Company refunds payment within 3 business days of receiving the returned goods. If it is late, the Company adds the late-payment interest set by the Enforcement Decree of the E-Commerce Act (15% per year) for the delay.
2. Card and easy pay payments are cancelled. Bank transfers are refunded to the refund account the user provides.
3. If you cancel an order before payment, nothing is charged.

Article 12 (Contracts by minors)

If a minor makes a contract without the consent of a legal guardian, the minor or the guardian may cancel the contract.

Article 13 (Personal information)

The Company handles users' personal information according to the Privacy Policy.

Article 14 (Dispute resolution and jurisdiction)

1. The Company receives users' complaints and inquiries through customer support and handles them promptly. Customer support: 02-000-0000, help@sickness.kr (평일 10:00-18:00)
2. If a dispute arises between the Company and a user, the user may apply for mediation to the Fair Trade Commission or a dispute mediation body designated by a mayor or provincial governor.
3. Lawsuits are brought in the court with jurisdiction under the Civil Procedure Act.

Addendum

These terms apply from the day they are posted on the Site.

Business information

상호

식니스

대표

김한나

사업자등록번호

171-15-02847

통신판매업 신고

제0000-서울성동-0000호

주소

서울특별시 성동구 상원1길 5, 유미빌딩 4F

전화

02-000-0000

이메일

help@sickness.kr

개인정보 보호책임자

김한나

고객센터

평일 10:00-18:00